Our Travel Counsellors get to know you personally, whilst getting to know you they become trustworthy friends- not just travel agents. We genuinely care that you have the perfect holiday and that your every requirement is met. Our passion for our work and the relationships we build with our customers ensures you receive the best possible service, every time. We will always go that extra mile, here is a prime example.

Lisa Byrne and her family recently went on their summer holiday to Tenerife. Her daughter, Amy, left her iPod in the room of the hotel and didn’t think she would see it ever again! Their Travel Counsellor, Claire Bevan went into action immediately. Claire quickly emailed the hotel and within the month they had found the missing iPod.

The next issue was that the hotel wouldn’t post the iPod back to the UK. This is where fellow TC Andy Gilhooly came to the rescue. He responded to a message left on the Travel Counsellors internal message board system and kindly asked one of his customers to pick up the iPod and bring it back into the country. Andy then posted it back to Claire who handed it back to the customer at a BNI meeting.

Nobody there could believe the amount of trouble that Claire and Andy had gone through to retrieve the lost iPod and so Claire received a well-earned round of applause.

Here is what the customer Lisa said to her dedicated TC Claire:

“I wanted to say a very big thank you for the recovery of our daughters iPod touch from our Tenerife holiday. You have gone the extra mile for us and I’m truly grateful. After having such a wonderful surprise holiday that you arranged for Alan,  Amy announced taxing down the runway for homeward bound ‘where’s my iPod?’ not much could be done and I never thought we would see the iPod every again and the photos that were stored on it. Please also thank your colleague for picking up and escorting the iPod home for us!”

This really shows the networking power of a strong and helpful Travel Counsellor community. This strong bond between each other and customers is what sets us apart from everyone else. Your holiday and your happiness matters to us and we will all do everything in our power to ensure you have the perfect trip.

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