Wednesday, 24 January 2018
Go for Gold: What it takes to become a Gold Travel Counsellor
Becoming a Gold Travel Counsellor is one of those aspirations many Travel Counsellors hope to achieve and it’s easy to see why.
Reaching Gold Status has some serious benefits (apart from reaching the $110,000 earning threshold). There’s also the kudos that comes with being a high-performing Travel Counsellor as well as access to two exclusive ‘gold’ trips to highly sought after destinations.
Want to know how to crack the coveted Gold Status? Read on to tap into the wisdom of double-crowned Gold Travel Counsellor, Suzanne Watson.
Based in the town of Jandowae in Queensland, Suzanne Watson is a high achieving Travel Counsellor with 30+ year’s industry experience. Reaching Gold status regularly, here are some pearls of wisdom from Suzanne:
“I truly believe that if I don’t set goals I won’t achieve anything. It’s a mental thing for me”
Setting goals (both big and small) is Suzanne’s secret to success. After setting a big annual target, Suzanne breaks down her goals into achievable monthly targets. Using a whiteboard to write up monthly goals on the first of every month, Suzanne details what she wants to achieve in commission and sales. Checking in on a quarterly basis to see how she’s going, Suzanne also looks at her Key Performance Indicators every single morning to ensure she’s on track. Now that’s accountability right there! Bottom line: Setting goals is paramount to business improvement and success.
“I constantly look for new ways to learn, expand my knowledge and improve the service I give my clients”
While it would be tempting to rest on her laurels after reaching Gold Status, Suzanne chooses to continually improve her offering. Taking her business seriously, Suzanne is committed to being the best that she can be, every day.
“Gold Status makes me feel empowered to do more, aim higher and achieve greater things”
Taking time to revel in the well-earned awards and accolades, Suzanne uses her success to fuel more success. Being recognised with Gold Status and winning prestigious awards has given Suzanne the confidence to set more lofty goals and reach for more in her life.
“Without the support that comes from Head Office team, I simply wouldn’t have the business I do”
Suzanne gets so much more than business advice from Head Office. She also gets motivation, belief, encouragement and practical forms of support such as help with payments, confirmations and marketing. Using the invaluable resources of Head Office is key to Suzanne’s success. From using the business development team as a sounding board for new ideas, to relying on TC Care to take care of the fiddly, backend elements of business admin, Suzanne views Head Office as an essential a part of her team. So get out there and connect with all the wisdom, expertise and support that Head Office offers – it could just propel you to Gold Status!
“I am always honest – I don’t act like a salesperson”
It’s not uncommon to find Suzanne sitting in the lounge room of her client’s home, chatting with them to find out what they want from their next holiday. Suzanne’s clients know they are valued and taken care of, that she has their back and that they can call her mobile whenever they need assistance. It’s this personal approach that sets Suzanne apart from the typical salesperson who is happy to churn through customers by offering a substandard, rushed service. Suzanne gets a genuine kick out of ensuring her clients receive the holiday of their dreams – and it’s for this reason she’s reached Gold Status twice.
Think you’ve got what it takes to become a Gold Travel Counsellor? Learn more about Travel Counsellors here
