28 August 2017
Legislation around corporate liability for duty of care negligence coupled with the growing global threat means that companies must have robust procedures in place to mitigate risk for travellers, and this is always high on the agenda at Travel Counsellors.
At all the business travel conferences last year, one topic prevailed: how to diminish risk for travellers. It’s not surprising when you consider that even traditionally low-risk countries are now on high alert as a result of terrorism. It means that a business traveller to a major European country or on a domestic trip is just as vulnerable as an oil worker in Nigeria. Terrorist attacks have become indiscriminate.
Travel Management Companies need to know where travellers are, they need to be able to communicate with them, and re-arrange travel if necessary – as a Travel Counsellor, you can rest assured that you’ll have the dedicated support and tools you require to enable you to do all of this and more…
Here’s three ways we ensure that as a Corporate Travel Counsellor, you can offer your clients the best level of care…
A 24/7, Global Duty Office
Our in-house Duty Office is pivotal to caring for your business clients and are dedicated to traveller tracking and well-being. The team at our Head Office in Manchester constantly monitor worldwide events, providing you with real-time information, travel news, and potential travel disruptions; they can locate travellers at risk; and support Travel Counsellors with emergencies and re-booking travel to ensure each corporate client makes it back home smoothly and safely.
MyTC App
In 2016, the launch of our first consumer app ‘my TC’ further strengthened our core principles of customer care, providing business travellers with instant access to travel information, itineraries and travel documents, as well as offering constant contact with the Travel Counsellor, reflective of our focus on making the customer experience as personal as possible. Using the very best technology combined with a caring heart, we connect client and Travel Counsellor to ensure the business traveller is always looked after, wherever they are in the world.
Our Investment in Health & Safety
We’re committed to investing heavily in Health & Safety, with our appointment of a new global H&S Lead, Duncan Macleay, along with the launch of a new software system enabling us to assess and mitigate the risk of products and services offered to business travellers. In addition, we’re currently in the process of gaining an internationally recognised accreditation for all Travel Counsellors to reassure clients that they are in safe hands!
And we must be doing something right – our customer satisfaction score is 96%; we’ve grown every year since inception, and we won the Amazon Growing Business of the Year Award 2016.
