Friday, 21 September 2018
At Travel Counsellors, it’s not just about selling holidays, but creating bespoke travel experiences catered individually for each customer.
Here’s how:
SELLING EXACTLY WHAT THE CUSTOMER WANTS
At Travel Counsellors, our travel specialists build personal relationships with their clients. This helps them to fully understand what the client wants from a holiday and what they like or dislike about travel. This closer understanding of each clients’ needs assists in the creation of bespoke travel experiences.
TECHNOLOGICAL ADVANTAGE
With our in-house booking system, Phenix, everything is made even easier when creating dream holidays. Not only does Phenix allow our Travel Counsellors to have complete control over the bookings — flights, accommodation, transfers, attractions — they can offer competitive prices too. Our unique “MyTC” App is exclusive to TC customers, so they can receive quotes, pay off their holiday and download all travel documents, making the whole experience seamless.
CREATION OF TRULY UNIQUE HOLIDAYS
With a closer understanding of their clients needs, the flexibility that Phenix brings, and the partnerships we have with a growing number of Destination Management Companies and Direct Contracts, Travel Counsellors can create holidays and travel experiences specifically tailored to each customer, anywhere in the world. Added to that, if a Travel Counsellor hasn’t been to a particular destination, they have more than 1800 colleagues around the globe willing to help them with personal knowledge and tips.
MAKING SURE EVERYTHING IS TAKEN CARE OF
Travel Counsellors make sure customers have everything they might need before taking off and they are available to deal with emergencies should the need arise, supported by our 24/7 Duty Office.
LOVING THEIR JOB
Our Travel Counsellors are passionate about providing first-class customer service when selling travel experiences. They listen, understand and create the travel experiences their customers have been dreaming about.
If you think you’re ready to make your customers’ dreams come true, please get in touch we would love to hear from you.