Monday, 29 January 2018
Running your own travel business from home is a world away from the stress that comes with commuting, working inflexible rostered hours and keeping up with the demands of working in a retail store. But what about working from home? Is it an isolating experience or a one-way ticket to freedom, flexibility and increased productivity?
Despite not having staff to manage or a dedicated retail space to work from, Travel Counsellors still have an army of collaborators, helpers and supporters working behind-the-scenes to ensure success. Backed by a Melbourne head office staffed by a local team of 23 professionals (as well as a UK-based headquarters team) Travel Counsellors around Australia are supported in all areas of their business.
Introducing the Travel Counsellors A-Team:
Accounts & admin
The days of getting bogged down in admin are over once you become a Travel Counsellor. Payments are taking care of by a dedicated, local accounts team, meaning you’ll spend less time balancing the books and more time booking travel for your clients.
IT support
Tech stress is a thing of the past thanks to an IT support team well versed in problem solving even the most diabolical of tech issues. Forget banging your head against your laptop – the IT support team will have you back up and running in no time.
Fares & ticketing helpdesk
A dedicated helpdesk team supports Travel Counsellors with all things fares and ticketing. Whether you’re just starting out as a home-based travel agent or have years of experience and need help with a tricky fare, the helpdesk team is always there to answer questions.
Business development
Running a business can be challenging at times, that’s why all Travel Counsellors are connected to an experienced business development team. On board to provide you with all the coaching and inspiration needed to run a home-based travel enterprise, business development managers help come up with ways to attract new clients, get bookings over the line and boost your sales targets.
Marketing
Promoting Travel Counsellors is what the marketing team is all about. From building advertising campaigns to sponsoring key events, getting coverage in travel trade publications and creating branded brochures, the marketing team work tirelessly to elevate the Travel Counsellors brand.
Product
Scouring the globe to come up with the best range of travel products out there, the product buying team are the people that connect us with all the quality airfares, tours, activities, hotels and cruises needed to build exceptional corporate and leisure trips. With a dedicated cruise specialist working to keep the company up-to-date with all the latest developments in the world of cruising, Travel Counsellors can offer their clients all the latest trending ships and sailings.
Global backup
Aside from the 23-strong Melbourne head office team, all Travel Counsellors in Australia benefit from the work of the trusty duty office team. Operating 24 hours a day, 7 days a week, 365 days of the year, the duty office keeps one step ahead of global events. Providing support during times of crisis (think: natural disasters, civil unrest, airline bankruptcy), the duty office gives peace of mind to Travel Counsellors. With the duty office keeping an eye on things, Travel Counsellors are assured that if an event unfolds anywhere in the world, the duty office will work hard to ensure clients are informed and taken care of.
Executive team
Full of experience, wisdom and industry know-how, the executive team steer the Travel Counsellors ship with a steady hand and an optimistic outlook. While management experience is important, the ability to have fun is equally crucial to success. That’s why the executive team ensure hard work is rewarded with incentives, accolades, trips and rewards. Because what’s the point of working in travel if you can’t enjoy the very thing you’ve dedicated your career to?
Thinking about joining Travel Counsellors? Learn more by contacting us today.
