19 June 2017
We have just developed and launched COACH, our own bespoke, in-house learning and professional development platform for our global network of over 1,600 Travel Counsellors.
The system is based on our unique, relationship-based model of selling, and focusses on both the mindset and the skill set needed to build a successful travel business based on the two fundamental pillars of our business model – repeat business and referrals. It covers a wide range of fields including personal development, technology, products, sales and marketing to ensure that every aspect of your training needs are met.
Here’s six things you will love about COACH…
There are over 260 courses currently available
Whether you want to brush up on your IT skills, or learn how to make the most of social media, there’s a whole range of different training courses available in COACH. In fact, there are over 260 of them, with a further 70 courses planned to be rolled out over the coming months!
There’s something for everyone, no matter how much travel experience you have
Our system has been tailored for all Travel Counsellors according to factors such as their background, length of service and specialisms, so whether you join us through our Travel Academy with no previous experience in travel, or you’ve been in the industry for years, there are training courses to suit you - from the basics of worldwide destinations to more in-depth knowledge about our preferred suppliers.
It will enhance the essential business skills you need to be successful
As a Travel Counsellor your business will be built using our unique and proven model of referrals and repeat business. COACH will help you develop and enhance the skills you need to maximise the potential of your business, including training to help you find new customers using your friends & family, networking and referrals; winning new business, and building a loyal customer base that will rebook with you year after year.
It will strengthen your destination knowledge
No matter how long you’ve worked in the travel industry for, or how many destinations you’ve travelled to, there’s always a new corner of the world to discover. With over 70 destination training courses available you can ensure you’ve got in-depth worldwide knowledge, giving you the ability to offer your customers invaluable knowledge and advice
There’s something to suit everyone’s learning style
Learning and development isn’t ‘one size fits all, so we’ve developed our dynamic and innovative platform to ensure that everyone in the business can enhance their knowledge and skills in a way that is tailored to them and their individual learning style. We have focussed on making the modules really engaging, and ultimately, you can choose how you consume your training in a way that suits you and your business needs.
You can track your progress and earn rewards
The system features a handy dashboard so that you can keep track of your development and progress, with plans to link this to our ‘TC Rewards’ scheme that recognises and rewards Travel Counsellors based on their business success.
Here's a sneak preview of COACH:
What do our Travel Counsellors think about the new system?
Solihull based Travel Counsellor Dave Beasley used the system as soon as it launched to brush up on his IT skills. He told us, “I am a firm believer in continuous learnings as it’s in your own interests, and your clients, to keep up to date with new technology and products. I think COACH is another great support tool that allows me to learn in a way that suits me. I have already completed a course on IT skills and I’m setting some time aside each day to work through the other modules that will benefit me and my business”.
Ultimately, we want to give the very best training and support to our Travel Counsellors so that each and every one of them can fulfil their true potential and build a thriving business. As a company we never stand still, and we will continue to develop COACH and build on the support, tools and technology that we offer!
